Frequently asked questions


Skintap connects you with a board certified dermatologist in a few easy steps.

1. Complete the online consultation
2. Submit photos of your skin condition
3. One of our board certified dermatologists will review your consultation and photos then send a customized treatment plan to you
4. Upon receipt of payment your prescriptions will be routed to our pharmacy, fulfilled, then shipped to you
5. Once you receive the prescriptions and other products for your treatment plan follow the instructions accordingly and you should start to see results in 4 – 8 weeks.
6. If you have any questions, please reach out to Skintap and one of our board certified dermatologist will contact you.
7. Follow-up with your dermatologist per your treatment plan.

An e-visit entails a quick self-service questionnaire that gets submitted securely to our doctors. One of our board-certified dermatologists will review your questionnaire, and you will get a response with treatment plan within 24-48hrs.

You will receive a fully personalized treatment plan for your dermatological issue. The treatment plan could be prescriptions, our VidaDerma products, or a combination of both.

Yes, Skintap’s board certified dermatologists have seen all skin types and skin tones. Our dermatologists have years of experiencing resolving dermatological issues for everyone.

In most cases Skintap prescriptions and VidaDerma products should be stored in a cool, dry place; but please read the care instructions provided for details.

It is important to follow the application instructions on all prescriptions and products.

Prescriptions typically take anywhere from 4 – 8 weeks to begin working effectively. If you have not seen a difference in that time, please upload new photos and the dermatologists will potentially adjust your treatment plan.

It is extremely important to answer all of the initial consultation questions as complete and accurate as possible. If you become pregnant after you receive your medications, please contact Skintap and our dermatologists will review your treatment plan and make any changes if necessary.

Payment and Refunds

Skintap accepts all major credit cards, HSAs, and Paypal. Skintap does not take insurance at this time.

Skintap provides full refunds within the first 30 days as long as the prescriptions or products are returned to Skintap within 30 days. Consultations are not refunded. All products or prescriptions being returned are to be sent to:

Skintap Inc
10001 Georgetown Pike
PO Box 1251
Great Falls, VA 22066

Day one begins when the doctor sends your treatment plan to you. All returned products or prescriptions must be post marked and returned before the 30th day.


Skintap is a rapidly growing online dermatological service provider. While we ship our VidaDerma products to all 50 states, we currently provide medical and cosmetic consultations in the following states;

• New York
• Maryland
• Washington DC
• Virginia
• Florida
• Louisiana
• Arizona
• Colorado
• Ohio

Skintap is currently expanding and adding new states often, please sign up to receive notifications on when our board certified dermatologists will be available in your state. SIGN UP HERE

Once our board-certified dermatologists have reviewed your consultation, your prescriptions will be sent out within 24 – 48 hours. You will then receive your prescriptions within 2 – 5 days.

Yes, once your order has been sent out you will receive tracking information from our pharmacy.

Please reach out to our customer experience team. They will ask you to send in a picture of the damaged order and we will send out replacements.

All orders should arrive no later than 10 business days. If you have not received your order, please contact our customer experience team.

Our partner pharmacy is Friendship Pharmacy. They are located at 5530 Wisconsin Ave, Chevy Chase, MD 20815


If you are running low on your prescription, please contact your dermatologist by scheduling a follow-up consultation. Remember, it is critical to follow the instructions for each of your prescriptions.

If your prescriptions are causing any irritating or intolerable side effects, please discontinue immediately and reach out to your dermatologist. They will adjust your treatment plan accordingly. If you are experiencing severe reactions, please dial 911 and seek medical attention immediately.

Privacy FAQs

Skintap’s electronic medical record system is fully HIPAA compliant. Our team of technologists developed the EMR with security at the forefront of the design. All information collected and photos are considered confidential.
We know security and privacy are important to you – and they are important to us, too. We’re constantly working to ensure strong security, and protect your privacy. We never share your information with any third party, unless it is required for the services we provide. For more information, please reach out to us and we will be happy to discuss further.

For pharmacies and telemedicine providers, our pharmacy is located in Chevy Chase MD to contact us or any of our providers please email

Please see our full policy here.

Please see our full policy here.